At Alfurqan Cap, we strive to deliver high-quality products to our customers efficiently and reliably. This Shipping Policy outlines important details about our shipping process, timelines, and charges.

1. Shipping Coverage

1.1 We offer domestic and international shipping to selected locations.
1.2 Shipping availability depends on logistics partners and local regulations.
1.3 Customers are responsible for ensuring their shipping address is accurate and complete at checkout.

2. Order Processing Time

2.1 Orders are typically processed within [7] business days (excluding weekends and holidays).
2.2 Customized or bulk orders may require additional processing time, which will be communicated to the customer.
2.3 Once an order is processed, it cannot be modified or canceled.

3. Shipping Time & Delivery Estimates

3.1 Orders will be processed within 7 business days before being shipped. Estimated delivery times vary based on destination and shipping method:

• Domestic Orders: Delivered within 3-4 business days after processing.
• International Orders: Delivered within 15-30 business days, depending on location and customs processing.

3.2 Unexpected delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or courier issues.

3.3 Once the order is shipped, customers will receive a tracking number to monitor their delivery status.

4. Shipping Charges

4.1 Shipping costs are calculated based on order weight, destination, and chosen shipping method.
4.2 Customers can view shipping charges at checkout before completing their purchase.
4.3 Free shipping may be available on orders exceeding a certain value (as per ongoing promotions).

5. International Shipping & Customs

5.1 International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.
5.2 Customers are responsible for any additional charges required by customs authorities.
5.3 Delays caused by customs clearance are beyond our control, and we cannot guarantee exact delivery dates.

6. Undeliverable & Lost Packages

6.1 If a package is returned due to an incorrect address or unavailability, the customer will be responsible for reshipping costs.
6.2 If a package is lost or significantly delayed, customers should contact our support team, and we will assist in resolving the issue with the courier.

7. Order Tracking

7.1 Customers will receive a shipping confirmation email with a tracking number once their order is dispatched.
7.2 Tracking details can be monitored on the courier’s website.

8. Damaged or Missing Items

8.1 If an order arrives damaged, incomplete, or incorrect, customers must notify us within [7] days of delivery.
8.2 To initiate a claim, provide order details and photos of the damaged item. We will assess and offer a replacement or refund if applicable.

9. Contact Us

For any shipping-related inquiries, please contact us:

📧 Email: zakirbhanddari@gmail.com
📞 Phone: +91 99984 45745
📍 Address: Al Furqan Cap Sayed Wago Dhunadra, Gujarat pin.388230